You can use the official website of the Granvista Hotel & Resort Group to book your stay. The room rates offered on the official website are discounted an additional 10% over the rates offered on other booking websites for the same package. See the following page for more information.
◆Official website reservations: Book here

Rooms cannot be booked by e-mail. We apologize for any inconvenience this causes. Please make reservations by telephone or on the official website.
◆Telephone reservations: 075-255-2221
◆Official website reservations: Book here

Same-day reservations are available. Please check room availability on the website or by telephone.
◆Telephone reservations: 075-255-2221
◆Official website reservations:Book here

There is a fee for cancelling a reservation less than 7 days before your arrival date. The following cancellation fees apply.
◆Do not show up: 100%
◆Day of arrival: 100%
◆24 hours before arrival date: 80%
◆72 hours before arrival date: 50%
◆7 days before arrival date: 20%
*For group reservations (5+ rooms), the dates cancellation fees are applied are different from the above.
For more information, see the Hotel Accommodation Agreement on the official website.

You can confirm your reservation, make changes and cancel your reservation on the My Reservations page of the official website.Enter your e-mail address and reservation number to access the confirmation page.

You can make changes to and cancel your reservation on the My Reservations page of the official website. Enter your e-mail address and reservation number to access the change and cancellation page.

Special Internet Offers may only be booked online. Thank you for your understanding.

JCB, Visa, MasterCard, American Express, UC, DC, Nicos, Diners Club and UFJ credit cards are accepted. *Accepted credit cards may vary when using online credit card payment.

When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.

When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.

We offer Single, Double, Twin, Hollywood Twin, Connecting, Hollywood Connecting, Intergate Room, Deluxe Twin, Universal, and Junior Suite guest rooms. See here for more information.

Face, hand and bath towels, toothbrushes, toothpaste, shampoo, conditioner, body soap, hand and face soap, loungewear, washable slippers, a hair dryer, razor, and hair brush are provided in guest rooms.

Coin-operated washers and dryers are located in the 1st floor.

Rental equipment includes iron and ironing board, trouser press, crib (charged), bed guard, blanket, extension cord, converter/multi-adapter, opener, desk lamp, sewing set, umbrella, thermometer, nail clipper, ice pillow or cooling sheet. , DVD player, children’s nightwear, LL size nightwear, infant toilet seat, tableware & silverware, diaper pot, diaper dryer, wheelchair are available free of charge. Please contact the front desk when you need it. There is a limited number, so it is possible to make a reservation in advance.

We do not offer women-only guest rooms. We apologize for any inconvenience this may cause.

We can not open our room windows. In addition, windows are considered to be frosted glass because they are adjacent to nearby residences. We thank our guests for your understanding.

Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.

Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.

Check-in time is 3:00 p.m., and check-out time is 11:00 a.m. These times may vary with special offers and packages. Please confirm the check-in and check-out times when booking your stay.

Please telephone the hotel directly (075-255-2221). We will deliver any forgotten items by COD.

Yes, we offer a luggage storage service. Please request this service at the front desk.

Additional charges apply. Depending on the reservation status on the day, we may not be able to accept it. Please contact the front desk.

There is no curfew, but the front doors are locked between the hours of 1:00 a.m. and 5:00 a.m. Please use the interphone if you are checking in during these hours. Checked-in hotel guests can use their card key to enter the hotel.

Room service is not available. We apologize for any inconvenience this may cause.

The hotel does not have a parking garage. If you are arriving by car, we will provide information about parking nearby. We apologize for any inconvenience this may cause.

Children may sleep in the parent’s bed in Twin and Double guest rooms. Limited numbers of bed guards (complimentary) and baby cots (JPY2,420 service fee, tax not incl.) are available. Please reserve a bed guard or baby cot at your earliest convenience. Toothbrushes and other children’s amenities for young guests are also available upon request at the front desk.

Fees vary depending on your package and type of room. Please ask about upgrades at the front desk.

There is no problem if you arrive later than expected. If you will be more than 24 hours late, however, please contact the hotel in advance （075-255-2221）.

Yes. These services are available at the front desk.
[Sending faxes]*Service fee charged
Please bring your papers to fax and the fax number to the front desk. Staff will fax them for you.Pages 11 and after are charged a service fee of JPY10 (tax incl.) per page.
[Receiving faxes]*Service fee charged　　service fee of JPY10 (tax incl.) per page.
Please have faxes sent to the front desk of the hotel, with the full name (first and last) of the recipient clearly written and the room number if known.
Fax number: 075-255-2228
[Photocopies]*Service fee charged
Please bring your papers to photocopy to the front desk. Staff will photocopy them for you. Yes. These services are available at the front desk.

We do not have a souvenir or gift shop. We apologize for any inconvenience this may cause.

Complimentary Wi-Fi Internet access is available throughout the hotel.

Yes. Please request a bed guard when booking your room or at the front desk if you need one.

Please inquire at the front desk.

Yes. There is a JPY2,000 service fee (tax not incl.) per night. Limited numbers are available, so please inquire at the hotel in advance if you wish to use a baby cot. Baby cots can only be placed in Twin type guest rooms.

The following amenities are available upon request at the front desk for elementary school-age children and younger.
◆Children’s pajamas
◆Slippers
◆Toothbrush
◆Hand towel

The hotel does not have a parking garage. If you are arriving by car, we will provide information about nearby parking. We apologize for any inconvenience this may cause.

・5 min. walk from Exit 22 of Karasuma Station, Kyoto Line, Hankyu Railway.
・From Shijo Station on the Karasuma Line of Kyoto Municipal Subway, take the North Exit and connect to Karasuma Station, Hankyu Railway. Then a 5 min. walk from Exit 22

◆Directions from Kansai International Airport
・Take the Airport Limousine Bus to Kyoto Station (Hachijo-guchi), and then take the Karasuma Line of Kyoto Municipal Subway from Kyoto Station to Shijo Station (approx. 90 min. from the airport to the hotel)
◆Directions from Osaka Airport (Itami)
・Take the Airport Limousine Bus to Kyoto Station (Hachijo-guchi), and then take the Karasuma Line of Kyoto Municipal Subway from Kyoto Station to Shijo Station (approx. 75 min. from the airport to the hotel)

From the Meishin Expressway, take the Kyoto Minami Interchange (IC), follow National Route 1, turn right at Toji Temple in Kyoto and head toward Shijo Karasuma.

Nishiki Market (“Kyoto’s kitchen”), Nijo Castle (a UNESCO World Heritage site), and Yasaka Shrine and Kiyomizu Temple are some of the popular tourist destinations. Please ask front desk staff for more information.

Please ask at the front desk staff if you have any questions.

Yes. On the delivery form, please write the name your reservation is under, your check-in date, “Care of Front Desk,” and the following address. If possible, please inform the hotel that you are expecting a delivery.
——————————
[Guest name] [MM/DD check-in]
Care of Front Desk
Hotel Intergate Kyoto Shijo Shinmachi
387 Mukadeya-cho, Nishikikoji-agaru, Kyoto, 604-8214
——————————

Yes. A 24-hour delivery service is available at the front desk on the 1st floor. Shipping materials and delivery forms are also available. Please ask at the front desk if you need assistance.

The hotel does not sell stamps, but they are available for purchase at nearby post offices and convenience stores.

JCB, Visa, Nice, Stay, and UC gift certificates can be used.

Yes, please provide your name and address so we can send you a pamphlet. You can fill out the required fields on the contact form on the official website or contact us by telephone (075-255-2221).