FAQ
Reservations
- QHow do I book a room?
- A
You can use the official website of the Granvista Hotel & Resort Group to book your stay. The room rates offered on the official website are discounted an additional 10% over the rates offered on other booking websites for the same package. See the following page for more information.
◆Official website reservations: Book here
- QCan I book a room by e-mail?
- A
Rooms cannot be booked by e-mail. We apologize for any inconvenience this causes. Please make reservations by telephone or on the official website.
◆Telephone reservations: 082-224-6110
◆Official website reservations: Book here
- QCan I book a room on the day I want to stay?
- A
Same-day reservations are available. Please check room availability on the website or by telephone.
◆Telephone reservations: 082-224-6110
◆Official website reservations:Book here
- QIs there a fee for cancelling a reservation?
- A
There is a fee for cancelling a reservation less than 7 days before your arrival date. The following cancellation fees apply.
◆Do not show up: 100%
◆Day of arrival: 100%
◆24 hours before arrival date: 80%
◆72 hours before arrival date: 50%
◆7 days before arrival date: 20%
*For group reservations (5+ rooms), the dates cancellation fees are applied are different from the above.
For more information, see the Hotel Accommodation Agreement on the official website.
- QHow can I confirm my reservation?
- A
You can confirm your reservation, make changes and cancel your reservation on the My Reservations page of the official website.Enter your e-mail address and reservation number to access the confirmation page.
- QHow can I change or cancel my reservation?
- A
You can make changes to and cancel your reservation on the My Reservations page of the official website. Enter your e-mail address and reservation number to access the change and cancellation page.
- QCan I book a Special Internet Offer over the phone?
- A
Special Internet Offers may only be booked online. Thank you for your understanding.
Payment
- QCan I pay by credit card?
- A
JCB, Visa, MasterCard, American Express, UC, DC, Nicos, Diners Club and UFJ credit cards are accepted. *Accepted credit cards may vary when using online credit card payment.
- QWhen I booked a room, I chose “Pay by credit card online.”
- A
When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.
- QI need a receipt. Can I get one at the hotel when I check out?
- A
When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.
Guest rooms
- QWhat are the basic types of guest rooms?
- A
There are Moderate Single Room, Superior Double Room, Superior Twin Room, Intergate Hollywood Twin Room, Junior Suite Japanese Style, Universal Hollywood Twin Room. Click here for room type details.
- QWhat amenities are in guest rooms?
- A
Face, hand and bath towels, toothbrushes, toothpaste, shampoo, conditioner, body soap, hand and face soap, loungewear, a hair dryer, razor, and hair brush are provided in guest rooms.
- QWhat items are available to borrow at the hotel?
- A
Rental equipment includes iron and ironing board, trouser press, crib, bed guard, blanket, extension cord, converter, opener, desk lamp, sewing set, umbrella, thermometer, nail clipper, ice pillow or cooling sheet, DVD player, children’s equipment. Complimentary use of nightwear, auxiliary toilet seat for infants, diaper pots, diaper dryers, dishes & silverware, and wheelchairs. Please contact the front desk when you need it. There is a limited number, so it is possible to make a reservation in advance.
- QAre there women-only guest rooms?
- A
We do not offer women-only guest rooms. We apologize for any inconvenience this may cause.
Internet access
- QCan I use my computer in my room?
- A
Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.
- QCan I access the Internet from my room?
- A
Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.
Lodging
- QWhat times are check-in and check-out?
- A
Check-in time is 3:00 p.m., and check-out time is 11:00 a.m. These times may vary with special offers and packages. Please confirm the check-in and check-out times when booking your stay.
- QWhat should I do if I forget something in my room?
- A
Please telephone the hotel directly (082-224-6110). We will deliver any forgotten items by COD.
- QCan I keep my bags at the hotel before check-in or after check-out?
- A
Yes, we offer a luggage storage service. Please request this service at the front desk.
- QCan I extend my check-out time?
- A
Extended check-out is available for an additional fee. Please ask at the front desk if you wish to extend your check-out time.
Additional fees are as follows.
・Up to 3 hours: 30% of basic room rate
・Up to 5 hours: 50% of basic room rate
・More than 5 hours: 100% of basic room rate
- QDoes the hotel have a curfew?
- A
There is no curfew, but the front doors are locked between the hours of 1:00 a.m. and 5:00 a.m. Please use the interphone if you are checking in during these hours. Checked-in hotel guests can use their card key to enter the hotel.
- QIs there room service?
- A
Room service is not available. We apologize for any inconvenience this may cause.
- QWhat is the parking fee for guests?
- A
Our hotel garage may be used at a fee of 1,500 yen (tax included) per night. During your stay, you may exit and repark any number of times. Hotel staff will accompany you to operate the garage.
If the garage is full, we will guide you to a neighboring affiliated parking lot.“Fukuya-Noborimachi Parking Lot”
Service tickets for this parking lot may be purchased at the front desk for 1,500yen (tax included) per night.
* Service ticket is one-time usage; re-entry after exiting is not possible for this parking lot.
- QWhat about staying with small children?
- A
Children may sleep in the parent’s bed in Twin and Double guest rooms. Limited numbers of bed guards (complimentary) and baby cots (JPY2,420 service fee, tax not incl.) are available. Please reserve a bed guard or baby cot at your earliest convenience. Toothbrushes and other children’s amenities for young guests are also available upon request at the front desk.
- QHow much does a room upgrade cost?
- A
Fees vary depending on your package and type of room. Please ask about upgrades at the front desk.
- QIs it okay to check in late?
- A
There is no problem if you arrive later than expected. If you will be more than 24 hours late, however, please contact the hotel in advance (082-224-6110).
Hotel facilities
- QDoes the hotel have copy, fax and printing services?
- A
Yes. These services are available at the front desk.
[Sending faxes]*Service fee charged
Please bring your papers to fax and the fax number to the front desk. Staff will fax them for you.Pages 11 and after are charged a service fee of JPY10 (tax incl.) per page.
[Receiving faxes]*First 10 pages are complimentary. Pages 11 and after are charged a service fee of JPY10 (tax incl.) per page.
Please have faxes sent to the front desk of the hotel, with the full name (first and last) of the recipient clearly written and the room number if known.
Fax number: 082-224-6070
[Photocopies]*Service fee charged
Please bring your papers to photocopy to the front desk. Staff will photocopy them for you. Yes. These services are available at the front desk.
- QCan you buy souvenirs and gifts at the hotel?
- A
We do not have a souvenir or gift shop. We apologize for any inconvenience this may cause.
- QIs there Wi-Fi in the hotel?
- A
Complimentary Wi-Fi Internet access is available throughout the hotel.
Staying with children
- QAre bed guards available for use?
- A
Yes. Please request a bed guard when booking your room or at the front desk if you need one.
- QDo you have hot water to make formula?
- A
Please inquire at the front desk.
- QDo you have baby cots available?
- A
Yes. There is a JPY2,000 service fee (tax not incl.) per night. Limited numbers are available, so please inquire at the hotel in advance if you wish to use a baby cot. Baby cots can only be placed in Twin type guest rooms.
- QAre there amenities for children?
- A
The following amenities are available upon request at the front desk for elementary school-age children and younger.
◆Children’s pajamas
◆Slippers
◆Toothbrush
◆Hand towel
Parking and transportation
- QWhat is the parking garage like (size, number of spaces, hours)?
- A
There is a private car park for guests.
However, there is a height limit of 1.55m as it is a mechanical multi-story parking lot. We can accommodate up to 8 cars (not reserved). For details, please contact the hotel.
- QWhat is the closest station?
- A
Hiroshima Electric Railway “Hachichobori” get off about 3 minutes on foot.
- QHow do I get to the hotel from the airport (and vice versa)?
- A
◆ Access from Hiroshima Airport
Get off at “Hiroshima Bus Center” station by airport limousine bus. 10 minutes on foot.
- QWhat is the closest highway exit to the hotel?
- A
It is Hiroshima Interchange. About 25 minutes from Route 54 from there.
Tourist information
- QWhat places near the hotel do you recommend visiting?
- A
Please feel free to contact the hotel staff. Various printed materials are also available.
- QIs there convenient transportation by the hotel to sightseeing spots? How long does it take to get there?
- A
We will guide you, please feel free to contact the front staff.
- QCan you arrange sightseeing bus tours?
- A
We will guide you, please feel free to contact the front staff.
- QCan you arrange a rental car for me?
- A
We will guide you, please feel free to contact the front staff.
Other information
- QCan I send packages or mail to the hotel?
- A
Yes. On the delivery form, please write the name your reservation is under, your check-in date, “Care of Front Desk,” and the following address. If possible, please inform the hotel that you are expecting a delivery.
——————————
[Guest name] [MM/DD check-in]
Care of Front Desk
Hotel Intergate Hiroshima
16-5 Teppo-cho, Naka-ku, Hiroshima City,Hiroshima, Japan 730-0017
——————————
- QCan I send deliveries from the hotel to my home or company?
- A
Yes. A 24-hour delivery service is available at the front desk on the 1st floor. Shipping materials and delivery forms are also available. Please ask at the front desk if you need assistance.
- QCan I buy stamps at the hotel?
- A
The hotel does not sell stamps, but they are available for purchase at nearby post offices and convenience stores.
- QAre there gift certificates I can use for staying at the hotel?
- A
JCB, Visa, Nice, Stay, and UC gift certificates can be used.
- QCan you send me a pamphlet about the hotel?
- A
Yes, please provide your name and address so we can send you a pamphlet. You can fill out the required fields on the contact form on the official website or contact us by telephone (082-224-6110).