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FAQ

Reservations

QHow do I book a room?
A

The room rates offered on the official website are discounted an additional 10% over the rates offered on other booking websites for the same package.

QCan I book a room by e-mail?
A

Rooms cannot be booked by e-mail. We apologize for any inconvenience this causes. Please make reservations by telephone or on the official website.
◆Telephone reservations:+81-6-6344-8800
◆Official website reservations: Book here

QCan I book a room on the day I want to stay?
A

Same-day reservations are available. Please check room availability on the website or by telephone.
◆Telephone reservations: +81-6-6344-8800
◆Official website reservations: Book here

QIs there a fee for cancelling a reservation?
A

There is a fee for cancelling a reservation less than 7 days before your arrival date.
◆Do not show up: 100%
◆Day of arrival: 100%
◆24 hours before arrival date: 80%
◆72 hours before arrival date: 50%
◆7 days before arrival date: 20%
*For group reservations (5+ rooms), the dates cancellation fees are applied are different from the above. For more information, see the Hotel Accommodation Agreement on the official website.

QHow can I confirm my reservation?
A

You can confirm your reservation, make changes and cancel your reservation on the My Reservations page of the official website.Enter your e-mail address and reservation number to access the confirmation page.

QHow can I change or cancel my reservation?
A

You can make changes to and cancel your reservation on the My Reservations page of the official website. Enter your e-mail address and reservation number to access the change and cancellation page.

QCan I book a Special Internet Offer over the phone?
A

Special Internet Offers may only be booked online. Thank you for your understanding.

Payment

QCan I pay by credit card?
A

JCB, Visa, MasterCard, American Express, UC, DC, Nicos, Diners Club and UFJ credit cards are accepted. *Accepted credit cards may vary when using online credit card payment.

QWhen I booked a room, I chose “Pay by credit card online.”
A

When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.

QI need a receipt. Can I get one at the hotel when I check out?
A

When using online credit card payment, you can access your receipt from the My Booking page of the JTB Book&Pay website.

Guest rooms

QWhat are the basic types of guest rooms?
A

We offer Single, Double, Twin, Hollywood Twin, Connecting, Hollywood Connecting, Intergate Room, Deluxe Twin, Universal, and Junior Suite guest rooms. See here for more information.

QWhat amenities are in guest rooms?
A

◆Guest room
We have face towels, bath towels, body towels, toothbrushes, toothpaste, shampoo, rinse, body soap, hand & face soap, room wear, washable slippers, and hair dryers.
◆ Amenity buffet corner
razor, brush

QIs there laundry service?
A

There is a coin laundry available on the 18th floor.

QWhat items are available to borrow at the hotel?
A

Rental equipment includes iron & ironing board, trouser press, crib (charged), bed guard, blanket, extension cord, converter/multi-adapter, opener, desk lamp, sewing set, umbrella, thermometer, nail clipper, ice pillow or cooling sheet. , DVD player, Blu-ray player (charged), nightwear for children, LL size nightwear, booster toilet seat for infants, tableware & silverware, diaper pot, shoe dryer, and wheelchair are available free of charge. Please contact the front desk if you need it. Also, since the number is limited, it is possible to make a reservation in advance.

QAre there women-only guest rooms?
A

We do not offer women-only guest rooms. We apologize for any inconvenience this may cause.

QCan I open the windows of my room?
A

The windows in our hotel rooms cannot be opened. Thank you for your understanding.

Internet access

QCan I use my computer in my room?
A

Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.

QCan I access the Internet from my room?
A

Yes. All guest rooms have complimentary wireless (Wi-Fi) Internet access as well as a LAN cable for wired LAN Internet access.

Lodging

QWhat times are check-in and check-out?
A

Check-in time is 3:00 pm, and check-out time is 11:00 am These times may vary with special offers and packages. Please confirm the check-in and check-out times when booking your stay.

QWhat should I do if I forget something in my room?
A

Please telephone the hotel directly (+81-6-6344-8800). We will deliver any forgotten items by COD.

QYes. Please ask at the front desk. Self-lockers are also available after check-out.
A

Yes. Please ask at the front desk. Self-lockers are also available after check-out.

QCan I extend my check-out time?
A

Extended check-out is available for an additional fee. Please ask at the front desk if you wish to extend your check-out time.
Additional fees are as follows.
・Up to 3 hours: 30% of basic room rate
・Up to 5 hours: 50% of basic room rate
・More than 5 hours: 100% of basic room rate

*Please understand that we may not be able to accept it depending on the reservation situation on the day.

QDoes the hotel have a curfew?
A

There is no curfew, but the front doors are locked between the hours of 1:00 am and 5:00 am Please use the interphone if you are checking in during these hours. Checked-in hotel guests can use their card key to enter the hotel.

QIs there room service?
A

Room service is not available. We apologize for any inconvenience this may cause.

QWhat about staying with small children?
A

Children may sleep in the parent’s bed in Twin and Double guest rooms. Limited numbers of bed guards (complimentary) and baby cots (JPY2,420 service fee,tax incl.) are available. Please reserve a bed guard or baby cot at your earliest convenience. In addition, amenities (toothbrushes, etc.) are available at the 2F amenity buffet corner for children sleeping together, so please feel free to ask.

QHow much does a room upgrade cost?
A

Fees vary depending on your package and type of room. Please ask about upgrades at the front desk.

QIs it okay to check in late?
A

There is no problem if you arrive later than expected. If you will be more than 24 hours late, however, please contact the hotel in advance (+81-6-6344-8800).

Hotel facilities

QCan I use the Spa after check-out?
A

We are sorry, but the Spa is not available.

QDoes the hotel have copy, fax and printing services?
A

Yes. These services are available at the front desk.
[Sending faxes] *Service fee charged
Please bring your papers to fax and the fax number to the front desk. Staff will fax them for you.
[Receiving faxes]*First 10 pages are complimentary.
Pages 11 and after are charged a service fee of JPY10 (tax incl.) per page.
Please have faxes sent to the front desk of the hotel, with the full name (first and last) of the recipient clearly written and the room number if known.
Fax number: 06-6344-8580
[Photocopies] *Service fee charged
Please bring your papers to photocopy to the front desk.

QCan you buy souvenirs and gifts at the hotel?
A

We do not have a souvenir or gift shop. We apologize for any inconvenience this may cause.

QIs there Wi-Fi in the hotel?
A

Complimentary Wi-Fi Internet access is available throughout the hotel.

Staying with children

QAre bed guards available for use?
A

Yes. Please request a bed guard when booking your room or at the front desk if you need one.

QDo you have hot water to make formula?
A

Please inquire at the front desk.

QDo you have baby cots available?
A

Yes. There is a JPY2,420 (service fee,tax incl.) per night. Limited numbers are available, so please inquire at the hotel in advance if you wish to use a baby cot. Baby cots can only be placed in Deluxe Twin Room or Corner Deluxe Twin room.

QAre there amenities for children?
A

Available at the 2F amenity buffet corner.
◆Children’s pajamas
◆Hand towel
Please inquire at the front desk when using.

Parking and transportation

QWhat is the parking garage like (size, number of spaces, hours)?
A

The hotel does not have a parking garage. If you are arriving by car, we will provide information about nearby parking. We apologize for any inconvenience this may cause. Please see the access page for details.

QWhat is the closest station?
A

・5 minutes. A short walk from Exit 22 of Karasuma Station on the Hankyu Kyoto Line
・From Shijo Station on the Kyoto Municipal Subway Karasuma Line, take the north exit to Hankyu Karasuma Station. Then 5 minutes. walk from Exit 22

QHow do I get to the hotel from the airport (and vice versa)?
A

◆ Access from Kansai International Airport
・Take the Limousine Bus bound for Terminal 1, Bus Stop 5 or Terminal 2, Bus Stop 1 bound for Osaka Ekimae (Approx. 60 minutes) Get off at Herbis Osaka and walk approx. 3 minutes
◆ Access from Osaka Airport
・Take the limousine bus bound for Osaka Ekimae (Umeda Station) at bus stop No. 9 (approximately 25 minutes) and get off at Herbis Osaka, then walk for approximately 3 minutes

QWhat is the closest highway exit to the hotel?
A

5 minutes from Hanshin Expressway No. 1 Loop Line “Umeda Exit”. 7 minutes from “Deiribashi Exit”.

Tourist information

QWhat places near the hotel do you recommend visiting?
A

Please feel free to contact the hotel staff. We also offer a variety of printed materials.

QIs there convenient transportation by the hotel to sightseeing spots? How long does it take to get there?
A

Please ask at the front desk staff if you have any questions.

QCan you arrange sightseeing bus tours?
A

Please ask at the front desk.

QCan you arrange a rental car for me?
A

Please ask at the front desk.

Other information

QCan I send packages or mail to the hotel?
A

Yes. On the delivery form, please write the name your reservation is under, your check-in date, “Care of Front Desk,” and the following address. If possible, please inform the hotel that you are expecting a delivery.
——————————
[Guest name] [MM/DD check-in]
Care of Front Desk
Hotel Intergate Osaka Umeda
2-5-2, Umeda, Kita-Ku, Osaka-Shi, Osaka prefecture, 530-0001
——————————

QCan I send deliveries from the hotel to my home or company?
A

A 24-hour delivery service is available at the front desk on the 2nd floor. Shipping materials and delivery forms are also available. Please ask at the front desk if you need assistance. (Japan address only)

QCan I buy stamps at the hotel?
A

The hotel does not sell stamps, but they are available for purchase at nearby post offices and convenience stores.

QAre there gift certificates I can use for staying at the hotel?
A

JCB, Visa, Nice, Stay, and UC gift certificates can be used.

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